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When three organizations merged to form one multistate company, the central human resources department geared up to provide leadership support. One of their key areas of focus was orchestrating the transition of 10,000-plus employees from three distinctive cultures to one aligned organization. Saltzman Consulting was asked to design and develop change management materials for quick dissemination to managers. In response, Phyllis Saltzman created a toolkit, “The Human Side of Change.” This is a self-explanatory set of recommendations for working with employees during turbulent transitions and includes materials on communicating, building trust and understanding emotions during change. Phyllis provided train-the-trainer sessions for human resource personnel, who then trained managers.

Results

Evaluation results indicated that managers across the organization found the toolkit extremely helpful in working with direct reports through the merger.